Exchange/ Refund Policy
At A Girls World, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free exchange policy to ensure that you find the perfect product.
Eligibility for Exchange:
- Product Condition: The item must be in its original condition, unworn, unused, and with all tags attached.
- Timeframe: Exchanges must be requested within [ 5 ] days from the date of purchase.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all exchanges.
Items Not Eligible for Exchange:
- Final Sale Items: Items marked as final sale are not eligible for exchange unless they are defective or damaged upon receipt.
- Customized or Personalized Items: Products that have been customized or personalized cannot be exchanged unless there is a manufacturing defect.
Exchange Process:
- Contact Customer Service: To initiate an exchange, please contact our customer service team at agirlsworld24@gmail.com
- Packaging: Securely package the item(s) you wish to exchange, including all original packaging and tags.
- Shipping: Ship the package to the address provided by customer service using a trackable shipping method.
- Inspection and Approval: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria for exchange. If approved, we will process your exchange request.
- Exchange Fulfillment: We will promptly ship the exchanged item(s) to the address provided during the exchange request process.
Additional Information:
- Shipping Fees: Customers are responsible for all shipping costs associated with the exchange unless the item is defective or damaged.
- Refunds: All sales are final, no refunds will be issued. Exchanges are processed for items of equal or lesser value.
Contact Us:
If you have any questions or concerns regarding our exchange policy, please don't hesitate to contact our customer service team at agirlsworld24@gmail.com